Q. Do I have to be a business to order ?

A. No. - MCW welcomes orders from businesses as well as individuals.

Q. Can I order one door ?

A. Yes, we gladly welcome one door orders.

Q. What is the warranty on your products ?

A.   MCW warrants its products free from defects at the time of shipment. The nature of wood does allow for minimal amounts of natural wood characteristics  to show. Natural wood products must expand and contract so products are engineered to allow for proper movement. MCW is not liable for any damage due to improper handling or cleaning or if the product has been stored for an extended period of time without being properly sealed and top coated. MCW is not responsible for defects the could have been prevented by the  customer, such as improper surface preparation of a product that is to be finished. This warranty covers replacement of the product and shipping cost to and from MCW. This warranty does not cover installation, removal, labor, travel time or any related products used with our products. This warranty is valid ONE YEAR from the date of  shipment. MCW warrants the outside dimensions of its products to be within a size tolerance of + or - 1/16". MCW products will have an allowable warpage tolerance. This tolerance will vary dependant on the products width and height, but should remain within 1/8" to 1/4" inch. Doors over 22" wide carry no warranty.

Q. What is the maximum size door I can order ?

A. Generally you can order a door any size. A door over 22" wide or 60" tall will be considered a wainscot panel and also considered custom work. Doors of large sizes may carry no warranty. Due to size some products will need to be shipped unassembled.

Q. What does "custom work" consist of ?

A. Custom work is any millwork need outside of the standard procedures. All custom work will require a verbal and/or written quote. All custom work will require prepayment.

Q. How will my doors be shipped and what will it cost ?

A. All products will be shipped parcel or common carrier. Cost will depend on the quantity, size and weight of your order.

Q. What is MCW's history ?

A. MCW Custom Doors has been manufacturing custom wood components since 1993. What started as a family owned business is still just that. We take pride in every piece that leaves our facility. We know you are relying on us to help you complete your project whether it is your personal kitchen or your personal reputation. We put you as our customer first. MCW is a member of the Western Rockingham Chamber of Commerce and the United States Chamber of Commerce.